Company Profile
Transcend Services, Inc.
Company Overview
Today, Transcend, a public company serving more than 250 hospitals and health systems, with a workforce of 1,950+ domestic medlcal language specialists (MLSs), is recognized as a solid, stable leader in the industry. Most importantly, our customers recognize us as a leader, consistently ranking Transcend among the very top companies resulting from our combination of high quality, excellent turnaround times and exceptional customer service.
Our customers have helped to build our reputation:
100% referable customer base.
Transcend has maintained the highest average score among all MTSOs that have participated in KLAS since its inception.
Transcend has achieved an unheard of customer retention rate of more than 96%, in an industry that averages double-digit customer turnover.
Company History
1990 – Initial public offering (predecessor company)
1993-1995 – Acquisition of several transcription companies
1995 – Transcend merged into predecessor
1999-2002 – Sold non-medical transcription assets
2005 – Acquisition of Medical Dictation, Inc. (MDI-FL)
Launch of BeyondTXT platform with speech recognition
Customer-centric reorganization
2006 – Global partnerships formed and expanded
Rollout of speech recognition technology.
2007 – Acquisition of OTP Technologies –
Expansion of speech recognition and global partnerships
2009 – Acquisition of DeVenture Health Partners
Acquisition of Transcription Relief Services
2010 Acquisition of MDI-MD
Acquisition of Heartland
Establishment of global workforce.